Need Help? We've Got You Covered!
At Guilds, we’re committed to providing you with a seamless and enjoyable experience. Browse through our FAQs for quick answers, or contact our support team for further assistance.
Shipping & Delivery
What are your shipping options?
We offer standard and express shipping options. The availability and cost of each option will depend on your location and can be viewed during checkout.
How long does shipping take?
Standard shipping typically takes 5-7 business days, while express shipping takes 2-3 business days. Delivery times may vary depending on your location.
Can I track my order?
Yes, once your order has shipped, you will receive an email with a tracking number and a link to track your order.
Product Features
What monitor sizes are compatible with the Guilds Integrated Monitor Arm Stand?
The stand supports VESA-compatible monitors ranging from 21 inches to 32 inches.
Does the stand come with a monitor?
No, the stand does not come with a monitor. It is designed to work with your existing VESA-compatible monitor.
How do I adjust the height of my monitor?
The stand offers manual height adjustment. Simply hook your VESA-compatible monitor into one of the three height levels and tighten it using the knob at the back.
What devices can I charge or connect using the USB Hub?
The integrated USB Hub includes 1x USB-C and 2x USB 3.0 ports, allowing you to connect and charge devices like smartphones, tablets, external drives, and more.
Is the RGB lighting customizable?
Yes, the RGB lighting is fully customizable. You can download the software from our website to adjust the colors and effects according to your preferences.
What’s the purpose of the foldable mobile phone stand?
The foldable mobile phone stand is designed for convenience. It folds neatly into a pocket on the left side of the stand and can be pulled out when you need a place to securely hold your phone.
Can the headphone stand be removed or used separately?
Yes, the headphone stand can be used independently or attached to the right side of the monitor stand, giving you flexibility based on your desk setup.
What materials is the stand made of?
The stand is made from durable materials designed for strength and stability while maintaining a sleek, modern aesthetic.
Is assembly required?
Yes, some assembly is required, but the process is simple and comes with easy-to-follow instructions.
Does the stand support wireless charging?
No, the stand does not include wireless charging. However, it offers versatile charging and connectivity options through the USB Hub.
Software & Customization
How do I download and install the RGB software?
Visit the Software Page on our website and click “Download for Windows”. Follow the on-screen instructions to install the software.
How do I customize the RGB lighting?
After installing the RGB software, open the application to adjust the lighting effects and colours. The software provides various options to customize the lighting based on your preferences.
Troubleshooting
What should I do if the RGB lighting isn’t working?
Ensure the software is installed correctly and that the USB connection is secure. Check for software updates and restart your computer if needed.
The RGB software isn’t detecting my device—what should I do?
• Try a different USB port. • Reinstall the RGB software. • If the issue persists, contact our support team.