Exchange policy
Exchange Policy
- Eligibility: Exchanges are available for manufacturing defects (e.g., faulty RGB lighting). Aesthetic issues (e.g., minor scratches) and damage due to misuse are not covered.
- Process: Contact us within 30 days of receiving the product. After approval, return the product for an exchange at no additional cost.
Warranty Policy
- Coverage: We offer a 1-year warranty for manufacturing defects (RGB lighting, USB hub, structural issues). Aesthetic issues and damage from misuse are not covered.
- Exclusions: Improper assembly, excessive force, or modifications void the warranty.
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Claims: Contact us with proof of purchase for evaluation. Shipping costs for warranty claims are the customer’s responsibility unless stated otherwise.